Introduction Video Chat Software Review
There is no motive live chat shouldn’t be easy. Video Chat Software Review
It is about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies provide instant answers and convert more leads.
You are not likely to locate anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers quickly.
So let’s have a deeper look into the live chat system to know who it’s best for and all of the features are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within minutes of communicating through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you have the instruments for making canned answers for certain components of your site. Video Chat Software Review
The obvious start to this review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (where the talks arrive in real time ), but it also lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like prior to, during and after the conversation. Feel free to modify about colours, set triggers for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which is fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to handle live chats while on the move. By way of example, if you have to leave the office but still want to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually carrying out the talks, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer support is constantly managed, as it functions like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can monitor your client satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will discover for live chat. By way of instance, a blog is provided for studying about updates and tips, while the Guides page is full of advice about how best to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and about the website for all programs. Video Chat Software Review
Pure Chat does not have a free trial. But you don’t need one at all, because the provider delivers a solid free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, a one day chat history and native mobile programs.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten users, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep down expenses. In this report, we share with you a few responses from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s important that the software integrates with other applications your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big aid teams. Video Chat Software Review