Intro Video Chat Websites
There’s no motive live chat should not be simple. Video Chat Websites
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers fast.
So let us take a deeper look into the live chat platform to know who it’s best for and which of the features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally positive ratings. We also shared its own accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within moments of communication through the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it difficult to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you can monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real time. So if somebody is looking at a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you even have the tools for creating canned responses for certain parts of your site. Video Chat Websites
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and following the dialog. Feel free to change around colours, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would love to handle live chats while on the move. For instance, if you need to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer service is constantly handled, as it works like texting from your phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is full of information on how best to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email support in-app and on the website for all programs. Video Chat Websites
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the company delivers a strong free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of features you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one site, boundless chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and service for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything from the previous plan and service for ten users, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which can assist you in keeping expenses down. In this article, we share with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a few goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with large aid teams. Video Chat Websites