Why choose Crisp? Video Live Chat Software Free Download
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your company and startup too. You will know how to compare live talks and that metrics might be significant for you too. Video Live Chat Software Free Download
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we tried had that attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can not limit on the connections we create because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do in Storyblokwe don’t wish to limit the user to the usage of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. So we like to send certain mails to particular target groups and : we really enjoy the execution in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose one accounts for the whole team (which is cheap with the majority of options ), or you could go for a single chair for each team member. Since we want to have that personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have begun to compare the very first paid plan against most of the high tier plans to see how the cost scales again. The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. Video Live Chat Software Free Download
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and attribute with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we did not need but might need to cover. We are pleased to say we believe we have the very best match for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you have a query or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Video Live Chat Software Free Download