Introduction Video Live Chat Software
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable aspects of this tool, and using live chat which can be found on your site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Video Live Chat Software
The Live chat program itself is a great deal more involved than your average client. You will have the ability to observe each of the visitors which are on your website at any particular time, in addition to their IP address, their referral origin, their local time, operating system and much more. Though some of this info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website that seems somewhat old fashioned. It seems like it’s full of ads, except it is just a site edition of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving representatives. The other agent can follow the case and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Video Live Chat Software
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight in what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support won’t always harass you if you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Video Live Chat Software