Intro Video Live Chat Software
There is no reason live chat should not be easy. Video Live Chat Software
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small businesses provide instant answers and convert more prospects.
You’re not likely to locate anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite easy to communicate with customers who need answers fast.
So let us have a deeper look to the live chat system to know who it’s ideal for and all of the attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user friendly interface. They also enjoy the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within moments of communicating via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. By way of example, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand exactly what to begin talking about, and you have the tools for making canned responses for certain components of your website. Video Live Chat Software
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have happened before. It functions just like an instant messenger, (where the chats come in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the conversation. Feel free to modify about colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to handle live chats while on the move. For example, if you have to leave the office but still wish to give the best support out there, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile apps. You’ve got settings for actually executing the chats, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer support is constantly managed, as it works like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email support in-app and on the website for all programs. Video Live Chat Software
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the company offers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features that you don’t get together with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for one user, 1 site, boundless chats each month, per one day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats per month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything from the former plan and service for ten users, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can assist you in keeping expenses down. In this article, we share with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s important that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for analyzing and small operations with just a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big support groups. Video Live Chat Software