Why Select Crisp? Video Web Chat Software
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right choice for your company and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Video Web Chat Software
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity and the pricing seems to outperform the benefit. Our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not limit on the connections we make because we really want to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They think the same way we do at Storyblok, we don’t want to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send specific mails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you could go for one chair for every team member. Since we want to get this personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier plans to observe the way the cost scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for analyzing. Video Web Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we compared the lower tier plans and attribute with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”ending” and those attribute we did not need but would need to pay for. We’re pleased to say that we think we got the very best match for us, maybe it will fit as well for you. We found the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad we made that choice. If you have a query or wish to tell us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Video Web Chat Software