Introduction Viper Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Viper Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, accessible in the app’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about all of the people on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Viper Chat
A nice addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your store on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the level of your customer service.
In terms of the design, The whole website looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing that confused me when I had been on the main website, I clicked on the chat window three days, until I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and providing other plans with a wider range of features To satisfy their future clients. Viper Chat