Summary Virtual Chat Script
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Virtual Chat Script
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from your clients. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little feature is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we have website visitors department, informing us about all the people on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it is not very scalable. You have just two plans: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on what you require. Virtual Chat Script
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which track the level of your customer service.
In terms of the Plan, The entire site looks very nice and that I may even say that UX does not lack in that department. There’s one thing that confused me when I had been on the primary website, I clicked on the conversation window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re searching for a basic live chat solution, it truly does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and providing other programs using a wider selection of attributes To satisfy their future clients. Virtual Chat Script