Overview Visit Free Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Visit Free Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, accessible in the app’s sidebar — there territory each the incoming requests from the clients. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little feature is placed on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about each of the folks on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Visit Free Chat
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports which monitor the quality of your customer services.
Concerning the design, The entire website looks very nice and I may even say that UX does not lack in that section. There’s one thing that confused me though: when I was on the main websiteI clicked on the conversation window three times, until I realized I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re looking for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and supplying other programs with a larger selection of attributes To satisfy their future customers. Visit Free Chat