Intro Visit Free Chat
There’s no reason live chat shouldn’t be simple. Visit Free Chat
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers quickly.
So let’s have a deeper look to the live chat platform to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd said that they were in a position to convince customers to commit to a buy within minutes of communication through the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you may monitor your traffic. By way of instance, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your site in real time. So if someone is looking at a pair of shoes that you sell on your site, you understand exactly what to begin speaking about, and you have the tools for creating canned responses for specific components of your site. Visit Free Chat
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to handle live chats while on the go. For instance, if you have to leave the workplace but still want to give the best support on the market, you won’t have to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is constantly managed, since it works just like texting from the phone.
The reporting is one of the strongest parts of Chat, because it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a blog is provided for studying about updates and suggestions, while the Guides page is filled with advice on the best way best to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email service in-app and on the web site for all plans. Visit Free Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the provider offers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one website, boundless chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the former plan and support for ten consumers, five websites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big support groups. Visit Free Chat