Introduction Vivo Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Vivo Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, available in the program’s sidebar — there land each the incoming requests from your customers. Then, we have a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information this convenient little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about each of the people on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, quick answer or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Vivo Chat
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for programmers, which is the whole documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the level of your customer services.
Concerning the design, The whole website looks really nice and I may even say that UX does not lack in that department. There is one thing that confused me when I was on the main site I clicked on the conversation window three days, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it truly will come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying different plans with a wider selection of attributes To satisfy their future customers. Vivo Chat