Summary Volusion Address
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Volusion Address
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, available in the program’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data this handy little attribute is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors section, informing us about all of the folks on our website.
Speaking of traffic Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick answer or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Volusion Address
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which track the quality of your customer service.
In terms of the design, The whole website looks very nice and that I can even say that UX does not lack in that section. There is one thing that confused me when I had been on the main site I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing other programs with a wider selection of attributes To satisfy their future clients. Volusion Address