Introduction Volusion Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own site is a process which can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Volusion Chat
The Live chat program itself is much more involved than your normal client. You’ll be able to observe every one of the visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. While some of this information is going to be a whole lot more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which looks somewhat old fashioned. It looks like it’s full of advertisements, but it’s only a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving representatives. Another representative can follow-up the case and reply within seconds. It’s useful when an agent does not have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Volusion Chat
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or each the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you may find there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you if you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Volusion Chat