Summary Volusion Knowledge Base
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Volusion Knowledge Base
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, informing us about each the folks on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two plans: one is very basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Volusion Knowledge Base
A nice addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your store on mobile, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that track the level of your customer service.
Concerning the Plan, The entire site looks very nice and that I can even say that UX does not lack in that department. There’s one thing that confused me though: when I had been on the main website, I clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and supplying different programs using a larger range of attributes To meet their future clients. Volusion Knowledge Base