Introduction Volusion Live Chat
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Volusion Live Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox section, available in the app’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little attribute is put on the right and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about each of the folks on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Volusion Live Chat
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it very convenient.
If that is not enough, They are throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which track the quality of your customer services.
In terms of the Plan, The whole website looks very nice and I can even say that UX does not lack in that section. There’s 1 thing that confused me when I was on the main website, I clicked on the chat window three days, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I think They’ll be scaling and supplying different plans with a larger selection of attributes To satisfy their future customers. Volusion Live Chat