Overview Volusion Live Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable facets of the particular tool, and having live chat available on your website is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Volusion Live Chat
The Live chat program itself is much more involved than your average client. You’ll be able to observe every one of those visitors that are on your site at any particular time, as well as their own IP address, their own referral source, their local time, working system and much more. While some of the information is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that looks a little old fashioned. It seems like it is full of ads, except it’s just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving representatives. Another agent can follow-up the case and answer within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Volusion Live Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character might have no impact on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the best option or each the plans. They offer 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the application, you may discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Volusion Live Chat