Why Select Crisp? Volusion Live Chat Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Volusion Live Chat Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we attempted had that feature, some at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They believe the identical way we do at Storyblokwe do not wish to limit the user to the use of this machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we tested and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks provide. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something you can control. You could choose one accounts for the entire group (which is cheap with most options ), or you could go for a single chair for each team member. Since we like to have that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier programs to see how the price scales again. The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. Volusion Live Chat Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier plans and attribute together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those feature we did not need but would need to pay for. We’re glad to say we believe we got the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a query or wish to inform us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Volusion Live Chat Software