Summary Volusion Live Chat Support
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Volusion Live Chat Support
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox part, available in the program’s sidebar — there land each of the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information this handy little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each of the folks on our site.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Volusion Live Chat Support
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
In case that is not enough, They’re throwing an API for programmers, that’s the whole documentation programmers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the level of your customer services.
Concerning the Plan, The entire site looks very nice and I may also say that UX does not lack in that section. There is 1 thing that confused me though: when I was on the primary site , I clicked on the conversation window three days, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are searching for a basic live chat option, it truly will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I believe They will be scaling and supplying different plans using a wider selection of attributes To satisfy their future customers. Volusion Live Chat Support