Intro Volusion Live Chat Support
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are many customizable aspects of this tool, and having live chat which can be found on your site is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Volusion Live Chat Support
The Live chat app itself is a great deal more involved than your normal client. You’ll have the ability to see each of those visitors which are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, working system and much more. While some of this information is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website which seems somewhat old fashioned. It looks like it is packed with advertisements, but it is just a site version of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing chats between agents. Another agent can follow-up the case and reply within seconds. It’s useful when an agent does not have the knowledge to address the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Volusion Live Chat Support
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The image on the home page is a Stock picture which gives you the impression that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Volusion Live Chat Support