Overview Volusion Mail Com
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Volusion Mail Com
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available in the program’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little attribute is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each of the people on our site.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Volusion Mail Com
A nice addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, which is the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which track the level of your customer services.
Concerning the design, The entire website looks really nice and I may also say that UX does not lack in that department. There is 1 thing which confused me though: when I had been on the primary website, I clicked on the chat window three days, until I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and supplying different programs using a wider selection of features To satisfy their future customers. Volusion Mail Com