Intro Volusion Support Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the particular tool, and using live chat available on your website is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Volusion Support Chat
The Live chat app is much more involved than your normal client. You will have the ability to see each of the visitors which are on your site at any given time, as well as their own IP address, their referral source, their local time, operating system and a whole lot more. Though some of this info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that looks a little old fashioned. It seems like it is full of advertisements, but it is just a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to customize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving agents. The other agent can follow the situation and answer within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Volusion Support Chat
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal option or all of the plans. They offer 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight in what customers are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old look of the application, you may discover there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any cost for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Volusion Support Chat