Intro Vs Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable facets of the particular tool, and using live chat available on your website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Vs Live Chat
The Live chat app itself is much more involved than your normal client. You will have the ability to see each of those visitors that are on your site at any particular time, as well as their IP address, their own referral origin, their local time, operating system and a whole lot more. While some of this information will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which seems somewhat old fashioned. It looks like it’s full of advertisements, but it is only a website version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If you want to match your own Website’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow-up the situation and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Vs Live Chat
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best alternative or all the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you might discover there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Vs Live Chat