Summary We Are Here To Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! We Are Here To Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there territory each of the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little feature is put on the right and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about each the folks on our site.
Speaking of visitors Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. We Are Here To Chat
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not make you switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports which track the quality of your customer services.
In terms of the Plan, The whole site looks very nice and that I may also say that UX doesn’t lack in that department. There is one thing which confused me though: when I was on the primary site I clicked on the chat window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and supplying different plans using a wider range of attributes To meet their future clients. We Are Here To Chat