Intro We Are Here To Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are many customizable facets of the tool, and using live chat available on your own site is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. We Are Here To Chat
The Live chat program is a great deal more involved than your normal client. You will have the ability to see each of those visitors which are on your site at any particular time, as well as their own IP address, their referral source, their local time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a site which seems somewhat old fashioned. It seems like it’s full of ads, but it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats between agents. The other agent can follow the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to address the case. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. We Are Here To Chat
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any price for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from that point. We Are Here To Chat