Intro We Provide Support
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own website is a process that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. We Provide Support
The Live chat app itself is a great deal more involved than your normal customer. You’ll have the ability to observe each of the visitors which are on your site at any particular time, as well as their own IP address, their referral source, their local time, working system and much more. Though some of the information will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks somewhat old fashioned. It seems like it is packed with ads, but it’s just a site edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps that you should take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions between representatives. The other agent can follow-up the case and answer within seconds. It is useful when an agent does not have the knowledge to solve the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. We Provide Support
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is the best alternative or each the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor information provides you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you may discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from there. We Provide Support