Why choose Crisp? Web Api Caching
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right decision for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you too. Web Api Caching
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity and the pricing seems to outperform the benefit. So our choice was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers combined with a badly implemented search feature, and so the history was not available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we make because we really want to make contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do in Storyblok, we do not want to limit the user to the use of this system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 account for the entire team (which is cheap with most options ), or you might go for a single chair for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole group was dropped instantly. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales . The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Web Api Caching
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower tier plans and feature together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we did not need but would need to cover. We are pleased to say that we believe we have the very best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you want to locate your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all customers that are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. If you have a query or want to inform us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Web Api Caching