Introduction Web App Download
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Web App Download
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, accessible in the program’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a segment invisibly, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little feature is put on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all the folks on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Web App Download
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is convenient for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, which is the entire documentation developers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which track the quality of your customer service.
Concerning the Plan, The entire website looks very nice and I may even say that UX does not lack in that section. There’s 1 thing which confused me though: when I was on the main site , I clicked on the chat window three days, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing other plans with a wider selection of attributes To meet their future customers. Web App Download