Why choose Crisp? Web Cam Chat App
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup too. You may understand how to compare live talks and that metrics might be significant for you too. Web Cam Chat App
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at that moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others combined with a badly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we make because we actually want to make contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do in Storyblok, we don’t want to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you might go for one chair for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan contrary to the majority of the high tier programs to observe how the cost scales again. The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Web Cam Chat App
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they operate and perform with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower grade programs and attribute with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”ending” and those attribute we did not need but would have to cover. We are glad to say that we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And companies all over the globe. We could have had the same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers that are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a query or wish to tell us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Web Cam Chat App