Why choose Crisp? Web Chat Client
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup too. You may understand how to compare live chats and which metrics could be important for you also. Web Chat Client
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the background wasn’t available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can not limit on the contacts we create because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do in Storyblok, we don’t wish to restrict the user to the usage of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we are not sending many emails, because we also hate spam on the side. So we like to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something that you can control. You could choose one accounts for the whole team (which is cheap with most solutions), or you could go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one account for the whole team was dropped instantly. We’ve started to compare the first paid plan against the majority of the high tier programs to see how the price scales again. The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was excellent for analyzing. Web Chat Client
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the customers. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower grade programs and feature together with the maximum tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those attribute we didn’t need but would have to pay for. We are glad to state that we think we got the very best fit for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are looking for a live chat . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a query or want to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Web Chat Client