Why choose Crisp? Web Chat Company
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect decision for your company and startup too. You will know how to compare live chats and which metrics could be important for you too. Web Chat Company
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live chats we tried had that feature, a few at higher price tagsothers combined with a poorly executed search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do at Storyblok, we don’t wish to limit the user to the use of this system (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content according to some metrics people live talks provide. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Interesting, it is something that you can control. You could choose one accounts for the entire team (which is cheap with the majority of solutions), or you could go for one chair for every team member. Since we want to get this personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve started to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Web Chat Company
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function with Slack. We tested some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those feature we didn’t need but might have to pay for. We are pleased to state we think we have the best fit for us, maybe it will fit as well for you. We saw that the listing of 8 facets above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all clients that are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you’ve got a query or want to tell us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Web Chat Company