Overview Web Chat Customer Service
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and having live chat available on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Web Chat Customer Service
The Live chat app is a great deal more involved than your normal customer. You will be able to see each of those visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and much more. While some of the info is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site that looks a little old fashioned. It looks like it is full of advertisements, but it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between representatives. Another representative can follow-up the case and reply within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Web Chat Customer Service
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your site, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or all of the plans. They provide 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight in what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the program, you may discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Web Chat Customer Service