Intro Web Chat Customer Service
There is no reason live chat shouldn’t be simple. Web Chat Customer Service
It’s all about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small companies provide instant replies and convert more prospects.
You’re not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to know who it’s ideal for and which of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also like how the tab switches into a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said they were able to persuade customers to commit to a buy within minutes of communicating through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can monitor your visitors. By way of example, if you are sitting on the Chat backend you have the capability to view which users are browsing your website in real time. So if someone is looking at a pair of shoes you sell on your site, you understand precisely what to begin talking about, and you even have the instruments for creating canned answers for certain parts of your site. Web Chat Customer Service
The obvious beginning to this particular review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like before, during and after the conversation. Don’t hesitate to modify about colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to manage live chats while on the move. By way of instance, if you need to leave the office but still wish to provide the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is constantly handled, since it works like texting from the phone.
The reporting is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. For example, a blog is supplied for reading about updates and suggestions, while the Guides page is full of advice on how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email support in-app and on the web site for many programs. Web Chat Customer Service
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the provider offers a solid free plan you can continue to use for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, one website, boundless chats each month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free program for people simply testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these directions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
When choosing a live chat program, it is essential that the software integrates with other applications your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with large aid teams. Web Chat Customer Service