Overview Web Chat Etiquette
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of this tool, and using live chat available on your site is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Web Chat Etiquette
The Live chat program itself is much more involved than your normal client. You will be able to see each of those visitors which are on your website at any given time, in addition to their IP address, their referral source, their regional time, operating system and much more. Though some of this info will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site that looks somewhat old fashioned. It seems like it is full of ads, except it’s only a website version of ProvideSupport. If you won’t let this bother you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between agents. The other agent can follow-up the case and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to address the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Web Chat Etiquette
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what customers are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may find there what you want to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial interval. Provide Support will not always harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from there. Web Chat Etiquette