Why Select Crisp? Web Chat For Business
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you also. Web Chat For Business
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the same way we do at Storyblok, we don’t want to restrict the consumer to the use of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on the side. So we want to send certain emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of agents
The broker seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to have that personal approach to our clients the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier plans to observe the way the price scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Web Chat For Business
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools already – so we focused on how they work and function together with Slack. We analyzed some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but might need to pay for. We’re pleased to say that we believe we have the best match for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a question or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Web Chat For Business