Why choose Crisp? Web Chat For Website
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup too. You will know how to compare live talks and that metrics could be significant for you also. Web Chat For Website
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re searching for quality support and not quantity and the pricing seems to outperform the benefit. So our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans this is common), here the price scaling was intriguing. All live chats we tried had this feature, a few at higher price tagsothers together with a badly executed search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we really want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblok, we don’t wish to restrict the user to the use of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we are not sending many emails, because we hate spam on our side. So we want to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for one chair for every team member. Since we want to have that personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe how the cost scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was great for analyzing. Web Chat For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the focus on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade plans and attribute together with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but would have to cover. We’re pleased to say that we believe we got the very best fit for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are searching for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. If you’ve got a question or want to tell us about your adventure with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Web Chat For Website