Summary Web Chat For Windows
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Web Chat For Windows
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, available in the program’s sidebar — there land all of the incoming requests from the customers. Then, we have a segment invisibly, where you are able to see your current discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is placed on the right and it is useful when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Web Chat For Windows
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the apps to answer. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it very convenient.
In case that is not enough, They’re throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the market only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the level of your customer service.
Concerning the design, The entire website looks really nice and I can also say that UX does not lack in that department. There’s 1 thing which confused me when I was on the main site , I clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a standard live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and providing other programs with a wider selection of attributes To meet their future clients. Web Chat For Windows