Why Select Crisp? Web Chat Online
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Web Chat Online
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tags, others combined with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not limit on the contacts we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the identical way we do at Storyblok, we do not wish to restrict the consumer to the usage of this machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is kinda Intriguing, it is something you can control. You could choose one account for the whole group (which is cheap with the majority of options ), or you could go for a single seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid plan against the majority of the high tier plans to see the way the cost scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Web Chat Online
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources – so we focused on how they operate and perform together with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and attribute with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”end” and those attribute we did not need but might need to pay for. We are pleased to state that we believe we got the very best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are thankful we made that choice. If you have a question or want to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Web Chat Online