Background Web Chat Online
There’s no reason live chat should not be simple. Web Chat Online
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies provide instant replies and convert more leads.
You’re not going to locate anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat platform to know who it is ideal for and all of those features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it’s normally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within minutes of communication via the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your site in real-time. So if somebody is looking at a pair of shoes you sell on your website, you understand exactly what to begin speaking about, and you have the tools for making canned answers for specific parts of your website. Web Chat Online
The obvious start to this review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats come in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the dialog. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would like to manage live chats while on the go. For example, if you have to leave the workplace but still want to provide the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is continually handled, as it works like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your employees or to figure out which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice on how to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email support in-app and on the web site for all programs. Web Chat Online
Pure Chat does not have a free trial. However, you do not want one at all, because the provider delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features that you don’t get together with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 site, boundless chats per month, per one day chat history and native cellular apps.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it’s important that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with large aid teams. Web Chat Online