Why Select Crisp? Web Chat Plugin
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the right choice for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you too. Web Chat Plugin
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was clear at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live talks we attempted had this feature, some at higher price tags, others together with a poorly executed search feature, and so the background was not available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can not restrict on the connections we create because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is enormous! They think the identical way we do in Storyblokwe do not want to restrict the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you could go for one chair for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid program against most of the high tier programs to observe the way the price scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Web Chat Plugin
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower tier plans and feature with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but would need to cover. We’re glad to say that we think we have the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. If you have a query or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Web Chat Plugin