Intro Web Chat Process
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this particular tool, and having live chat available on your website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Web Chat Process
The Live chat app is much more involved than your normal customer. You’ll have the ability to observe each of the visitors which are on your site at any particular time, in addition to their IP address, their own referral source, their local time, working system and much more. Though some of the information is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website that seems a little old fashioned. It seems like it is packed with ads, except it is just a site version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving agents. The other agent can follow-up the situation and reply within seconds. It is useful when an agent does not possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Web Chat Process
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which provides you the impression that everything there does not have any personality too. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and annually. Paying annually is your best option or all the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from there. Web Chat Process