Introduction Web Chat Products
There is no reason live chat shouldn’t be simple. Web Chat Products
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more leads.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat platform to understand who it’s best for and which of the features are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has normally favorable ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate due to its user-friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within moments of communication through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you may monitor your traffic. For example, if you’re sitting on the Chat backend you have the ability to see which users are browsing your site in real-time. So if someone is considering a pair of shoes that you sell on your site, you know precisely what to begin speaking about, and you even have the tools for creating canned responses for certain parts of your site. Web Chat Products
The obvious start to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
Everything starts by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the talks come in real-time), but it also allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting so that clients know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box looks like before, during and following the dialog. Feel free to change about colours, set triggers for as soon as the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to manage live chats while on the move. By way of example, if you have to leave the workplace but still want to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular programs. You have settings for actually executing the chats, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is constantly handled, since it functions just like texting from the phone.
The coverage is one of the strongest parts of Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a site is supplied for studying about updates and tips, while the Guides page is full of advice about the best way to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and on the web site for many plans. Web Chat Products
Pure Chat does not have a free trial. However, you don’t need one at all, since the company delivers a strong free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, one site, boundless chats per month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten consumers, five websites, an infinite chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping down expenses. In this article, we share with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read these instructions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it is essential that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with large aid teams. Web Chat Products