Why Select Crisp? Web Chat Providers
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you also. Web Chat Providers
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tagsothers together with a poorly implemented search feature, therefore the background was not accessible. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do in Storyblokwe do not want to limit the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we tested and largely available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker chairs is rather Intriguing, it is something that you can control. You could choose one account for the entire team (which can be cheap with the majority of options ), or you could go for a single seat for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have started to compare the first paid plan contrary to most of the high tier plans to observe the way the price scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Web Chat Providers
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the customers. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and feature with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those attribute we didn’t need but would need to pay for. We’re pleased to state that we believe we got the very best match for us, perhaps it will fit as well for you. We found the listing of 8 aspects above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all customers that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. In case you have a query or wish to tell us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send us a conversation or chat with us with Crisp! Web Chat Providers