Why Select Crisp? Web Chat Service
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You will understand how to compare live chats and which metrics could be important for you also. Web Chat Service
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had that attribute, a few at higher price tags, others together with a badly implemented search feature, and so the history was not accessible. Together with Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblokwe do not want to limit the user to the use of the system (eg. Content entrances or contacts), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all options we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain mails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Intriguing, it’s something you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for one seat for each team member. Since we like to get that personal approach to our clients the notion of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid program contrary to most of the high tier programs to observe the way the price scales again. The greatest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for testing. Web Chat Service
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we compared the lower grade plans and attribute with the highest tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we didn’t need but would have to pay for. We’re pleased to say we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you need to locate your own best match.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all clients that are searching for a live discussion . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that decision. In case you’ve got a query or wish to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Web Chat Service