Why choose Crisp? Web Chat Service Providers
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect decision for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Web Chat Service Providers
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our choice was clear at that moment: we needed to proceed.
We found 14 days background, 30 days History and history (for higher plans this is common), also here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers combined with a poorly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we make because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblokwe do not wish to limit the user to the usage of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most options we analyzed and largely available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you could go for a single seat for each team member. Since we like to get this personal approach to our clients the idea of using one account for the whole team was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier programs to observe how the cost scales again. The greatest costs we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Web Chat Service Providers
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and attribute together with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but might need to cover. We’re glad to state that we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you need to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients that are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad we made that decision. In case you have a question or want to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Web Chat Service Providers