Introduction Web Chat Software
There’s no motive live chat shouldn’t be easy. Web Chat Software
It’s about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a much too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat platform to understand who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally positive evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within minutes of communication through the program. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative review of Chat on Capterra whined about getting timed out without notifications. He explained that this makes it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. By way of example, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if someone is looking at a pair of sneakers that you sell on your site, you know precisely what to start talking about, and you have the instruments for creating canned answers for certain parts of your website. Web Chat Software
The obvious beginning to this particular review is that the true chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the chats come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to modify about colors, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the move. By way of example, if you have to leave the workplace but still wish to give the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your site in real time. Your customer service is constantly managed, since it works just like texting from your phone.
The coverage is one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it provides amazing graphs and imagery for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is full of information on the best way to sell online, the way to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email service in-app and on the website for all programs. Web Chat Software
Pure Chat does not have a free trial. However, you don’t need one at all, since the company delivers a solid free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features that you don’t get together with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, unlimited chats each month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We like the Free plan for people simply testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
When choosing a live chat program, it is essential that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with big aid teams. Web Chat Software