Why Select Crisp? Web Chat Software Review
In this article I’ll cover our Experience with Crisp, why we changed, and the way it is possible to make the right decision for your company and startup too. You will know how to compare live chats and which metrics might be significant for you also. Web Chat Software Review
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service and not quantity and the pricing appears to outperform the benefit. Our decision was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t available. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do at Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on our side. So we want to send certain mails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is kinda Interesting, it’s something you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you might go for one seat for each team member. Since we want to have this personal approach to our customers the idea of using one account for the entire group was dropped immediately. We’ve begun to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales . The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for testing. Web Chat Software Review
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our resources already – so we concentrated on how they operate and function together with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier plans and feature together with the highest tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those feature we did not need but might need to cover. We’re glad to say that we believe we have the best fit for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients that are looking for a live discussion . We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you have a query or wish to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Web Chat Software Review