Overview Web Chat Support
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Web Chat Support
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox part, available in the program’s sidebar — there territory each the incoming requests from your clients. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data this handy little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we have website visitors department, telling us about each the people on our website.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they want to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is very basic and the other one may not be enough if you’re working with enterprises businesses. However, as always, it all depends on your needs. Web Chat Support
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer service.
In terms of the design, The whole site looks very nice and I can even say that UX does not lack in that section. There’s 1 thing that confused me when I was on the primary site , I clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and providing other plans using a wider range of features To satisfy their future customers. Web Chat Support