Introduction Web Chat Support
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the particular tool, and using live chat which can be found on your site is a process that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Web Chat Support
The Live chat app is much more involved than your normal customer. You’ll have the ability to observe every one of those visitors which are on your site at any given time, as well as their own IP address, their own referral source, their regional time, working system and much more. Though some of the info is going to be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which seems a little old fashioned. It seems like it is packed with advertisements, but it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between agents. The other agent can follow-up the case and answer within minutes. It is helpful when an agent does not have the knowledge to address the case. Due to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Web Chat Support
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two months, every six months and yearly. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You have a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may discover there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Web Chat Support