Background Web Chat Support
There’s no motive live chat shouldn’t be simple. Web Chat Support
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small businesses deliver instant replies and convert more prospects.
You are not going to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers quickly.
So let’s take a deeper look to the live chat system to understand who it is ideal for and which of the attributes are most impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd stated they have been able to convince customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real-time. So if someone is considering a pair of shoes you sell on your website, you understand exactly what to begin talking about, and you even have the instruments for making canned responses for specific components of your website. Web Chat Support
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the talks come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like prior to, during and following the conversation. Feel free to change around colours, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who would like to manage live chats while on the move. For example, if you have to leave the workplace but still wish to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your website in real-time. Your customer service is continually handled, as it works like texting from your cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is full of advice about how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you an notion of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and on the web site for all plans. Web Chat Support
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider offers a solid free plan you could continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get together with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one site, boundless chats per month, a one day chat history and native cellular apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the previous plan and support for ten consumers, five sites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free plan for individuals simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat software, it is essential that the software integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with big aid groups. Web Chat Support