Why Select Crisp? Web Chat Support Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics could be important for you also. Web Chat Support Software
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others combined with a poorly implemented search feature, and so the history wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we make because we really wish to earn contact with all of them. Endless contacts was what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblokwe do not wish to limit the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most solutions we tested and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live chats offer. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Intriguing, it is something that you can control. You could choose one account for the entire team (which can be cheap with most solutions), or you could go for one chair for each team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier programs to see the way the price scales again. The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Web Chat Support Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they work and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but would need to cover. We are pleased to state that we believe we have the very best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had exactly the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you have a query or wish to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Web Chat Support Software